Frequently asked questions

How do we check in and enter the property?


We have different methods for different properties, though this is all communicated well in advance of your arrival with full detailed guideance on how to collect your keys. The main three methods are lockbox (which is like a small keysafe) nearby or at the property, key collection from a local convenience store or collection from our reception desk based near Liverpool One.

We provide a full PDF arrival sheet which ensures you have a smooth check in, every time!




What time is check in and check out?


Check in is from 15:00. Check out is 11:00. We can sometimes offer an earlier check in or later check out depending on when our next guests are due to arrive or leave. However, requests such as this can only be granted within 24 hours in case a late booking comes in.
We also offer a super cheap Luggage Storage service which may help. See more details here - www.hostapartments.co.uk/luggage-storage




Can I have an early check in/late check out?


We can sometimes offer an earlier check in or later check out depending on when our next guests are due to arrive or leave. However, requests such as this can only be granted within 24 hours in case a late booking comes in.
We also offer a super cheap Luggage Storage service which may help. See more details here - https://www.hostapartments.co.uk/luggage-storage




Can I extend my stay?


Of course! If we have availability please contact us as soon as possible so that we can organise this for you. bookings@hostapartments.co.uk or 0151 953 0003




How will I be supported throughout my stay?


As a small team, we like to offer a personalised and friendly service throughout your time with us. We are available 9AM - 9PM every day for any questions you may have via email, phone call or even in person at our reception desk.

We will ensure you recieve all of your arrival details ahead of time and are on hand throughout your stay for any assistance you may need. We try to be as unintrusive as possible whilst remaining at your service for the rare occassions where you may need some assistance.




Do you check guests in, in person?


We don't check guests in personally at the property though can arrange this in rare circumstances where assistance may be required. We find that the majority of our guests prefer to arrive under their own accord, with no pre arranged check in times meaning no rushing or stress on the day. Depending on the property you are staying in, you may be collecting keys from our central reception desk where you will get to meet us in person (though you can always pop in anyway if not!). You can ask us anything, whether its a recommendation of where to eat or when is best to visit a certain attraction. We love helping and meeting our guests, just ask!




Do you take a security/damage deposit?


Yes we do - this is a £250 authorisation hold (not a payment) on your credit or debit card which is released in full, a few days after check out by our payment processor (Stripe) providing there are no charges. We sometimes request a larger deposit than the above if you are staying in large group accommodation though the vast majority of bookings are £250.




How long until I get my deposit back?


We take our deposits as a pre-authorisation hold of £250, not a payment. The process usually takes up to 5 working days though can be longer depending on our payment processor, Stripe. A preauthorisation hold means that we effectively reserve funds on your card that we may need to charge for. If we don't, you won't see anything show on your statement (either incoming or outgoing). Should we need to charge for something of £50, you will only see the outgoing charge of £50 and not the return of the £200 as this was never taken.

For any further questions please contact us.




What are the terms of my booking?


You can view our full terms and conditions for all our bookings here - www.hostapartments.co.uk/booking-terms-conditions




Can we invite others back to the property?


This is a very firm no. Only paying guests are allowed in to the property and anyone found violating this rule without prior authorisation will be evicted without refund. Our insurance policies only allow the permitted number of guests and bringing back other guests is a serious breach of our house rules. We will find out and you will lose your money - please do not risk it.




Can we smoke inside the property?


Unfortuantely we do not allow smoking inside any of our apartments. We ask all of our guests to please ensure they use designated smoking areas or balconies when smoking and to always clean up after themselves. It is not nice to have cigarette buts strewn everywhere and we ask that you respect our environment when discarding your rubbish.

We also ask that you do not stand in front of the communal entrances smoking and stand well away of the main door. Many of our neigbours have young children and families - please respect this.





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