Host Apartments Terms & Conditions
Terms & Conditions for all bookings at Host Apartments - the boring (but also important!) stuff
Before you read the below we want to make clear that we totally appreciate reading a long T&C’s document is nobody’s idea of fun - especially before a holiday! The purpose of this document is to protect both you and us in the event of a dispute and we like to think our ‘rules’ are what most people would deem common sense! However, many of such rules have been added off the back of less than pleasant experiences in the past. We hope you can understand and we ultimately just want you to have an absolutely fantastic, safe, enjoyable stay with us - as the vast majority of our guests do.
Covid Cancellation Policy (from 1st April 2020 onwards)
5% charge if booking cancelled more than 5 days before check in.
Less than 5 days, the first night plus 50% of all nights after that, are non-refundable.
If the guest decides to leave early, 50% of the nightly rate for the nights not spent 24 hours after the cancellation occurs are refunded.
The Guest placing the booking must be over 21 years of age on the check-in date - no exceptions. Upon booking, the full name, email address, telephone number and date of birth of the lead booker must be supplied to Host Apartments.
Rentals commence at 3.00pm on the day of arrival and end at 11.00am on the day of departure unless different check-in and check-out times have been agreed, in which case the latter shall define the rental period. This period is hereafter referred to as the “Rental Period”. The Rental Period dates will be stated on the reservation confirmation provided to the Guest when they book and cannot be exceeded unless Host Apartments gives written approval. The Guest will be liable for any cost, of whatever nature, incurred because of an unauthorised extension.
A Security Deposit of up to £250.00 is required prior to arrival for each unit booked as advertised at the time of booking. This will be captured as a pre-authorisation of funds from your payment card prior to arrival and will be auto-released 48 hours from departure if no charge against it is made. Should a charge be made, you will be notified of the amount and the reason by e-mail. An additional fee may be charged if house rules are broken or if the damage exceeds the amount held as a pre-authorisation. Please note that funds could take up to 14 working days to show as available again on your card, depending on your card provider’s timescales, and this delay is outside of our control.
The Security Deposit will be kept in full if any of the house rules, as published for the property, are broken (including but not limited to no smoking inside or outside the property including gardens, no parties, no loud music, no pets), and a partial or full deposit may be kept for any damage caused to the property or its contents. Any bank fees transferred with the refund of the Security Deposit will be charged to the guest. If the bank charges exceed the figure that needs to be refunded, that figure shall not be transferred.
The Guest’s Obligations
The Guest has the right to occupy the property for a Rental Period only (within the meaning of schedule 1, Paragraph 9 of the Housing Act 1988.) The Guest agrees:
That in no circumstances should overnight accommodation be provided for guests other than those declared to Host Apartments are notified in advance.
To undertake to pay for any losses or damage to the property caused.
To take good care of the property and leave it in a clean and tidy condition at the end of the tenancy.
To permit the Owners and Host Apartments reasonable access to the property.
Not to cause an annoyance or become a nuisance to occupants of adjoining premises.
Not to be the cause of any loud noise between 10pm and 9am.
Not to smoke in the property or any of the public areas associated with it.
Not to bring any pets to the property.
To read any safety notices and advice upon arrival in the property.
No to re-let or sublet the property to any other group/party.
To only use the property strictly for residential purposes.
Not to the property for parties or gatherings. If, on arrival, it is felt the Guest is intending to use the property for such an event, the Guest will be refused entrance.
Not to make use of the phone or fax line connected to the property.
Not to light any fires or candles in the property.
Not to permit any visitors to enter the property.
Not to throw a party. If this is not respected, the Guest will be fined.
Not to hang or place wet or damp articles of washing upon any room heater.
In the event of breach of these terms and conditions, the Guest may be asked to leave the property immediately and no refunds will be offered.
In the event of an emergency the guest is asked to:
make use of the fire blanket and/or fire extinguisher if appropriate
leave all belongings and exit swiftly through the main exit, ensuring all individuals who require assistance are brought to safety
wait on the main road away from the building and inform emergency services by calling 999 and quoting your location
our contact number is 0151 953 0003 in case you need to reach us.
Condition of Property
The Guest is responsible for taking all reasonable care of the property and its contents. The property and all equipment, utensils, furniture, etc. must be left clean and tidy at the end of the Rental Period. No items can be removed from the property.
The Guest will be responsible for making good any damage to the property or its contents, which has occurred due to negligence, wilful damage or irresponsible behaviour on the part of those occupying the property or their guests. Such damage must be reported, without delay, to Host Apartments’ local representatives. The cost of the repair or replacement must be agreed with, and paid to, Host Apartments. The Guest is responsible for ensuring that no person staying or visiting the property during the Guest’s stay will suffer anything to be done which would endanger the policy of Host Apartments’ insurers in respect of the property and its contents which might make the same void or voidable.
Host Apartments does not accept liability for any act, neglect or default on the part of the Owners or any other person, nor for any accident, damage, loss, injury, expense or inconvenience whether to person or property, which the Guests or anyone connected with the Rental Period may incur.
Host Apartments nor Owners are not and shall not be held responsible for any maintenance / building works taking place outside of the rental property.
The loss of a key (including parking fobs) to a property will be charged at £150.00. Keys must be returned upon check-out as stipulated in the property’s House Manual or as per the instructions of Host Apartments. If left in a keysafe, it is the responsibility of the Guest to ensure the keysafe is locked properly. In case of a key not being found in the keysafe or designated check-out box following check-out, or if the keysafe code has been changed or for another reason the keysafe fails to open and Host Apartments or its representative are unable to retrieve the keys or fobs, this will be treated as the Guest having lost the key. Duplication of keys or fobs, and the changing of entry or keysafe codes is not permitted. Divulging access arrangements to third parties is not permitted.
Services & Facilities
Properties are advertised as providing a number of services, facilities, and amenities. While every effort is made to this end, the availability and proper functioning of these cannot be guaranteed. Host Apartments does not guarantee to provide any refund or alternative provision of said service, facility, or amenity, though will offer all reasonable remedies at its discretion. All personal belongings and contents left in the property or in the car parks are left at the Guest’s risk. Insurance should be taken by the Guest for these, and any loss or damage to their belongings is the sole responsibility of the Guest.
Vehicles may only be parked in designated areas, with prior booking where necessary.
Host Apartments hold no liability for personal property belonging to the guests left at the property during their stay. Any personal property left in the property after the agreed check-out time, may be moved, removed and/or disposed of by Host Apartments.
Host Apartments operates a phone line offering free customer service support between the hours of 09:00 and 21:00, 7 days a week. Calls outside this time window will be diverted to an on-call emergency and are only to be used in real emergency cases.
Host Apartments has the right to terminate a booking at any time on the grounds of abuse to staff, mistreatment of the property, or criminal activity on the part of the Guest. Any sign of smoking either inside or outside of the property, will result in immediate termination of the booking, no refund being offered.
All properties are used at your own risk. At properties where there is a balcony or elevated terrace, this is used at your own risk. Parents should ensure that their children are supervised in such areas at all times.
The property will have been cleaned by a professional cleaning company prior to the Guest’s arrival. The Guest undertakes to notify Host Apartments at their earliest convenience should they notice inadequate cleaning, so Host Apartments can endeavour to rectify the situation. The Guest is asked to leave the property in a clean condition, ensuring that all used dishes are loaded in the dishwasher and the dishwasher is turned on prior to departure.
Injury or Loss
Host Apartments cannot be held responsible for any personal injury, loss or damage to personal effects howsoever arising at the accommodation. Neither the Owner, nor Host Apartments or its representatives, can be held responsible for any circumstances beyond the Host Apartments’ control including, but not limited to, mechanical breakdown, illness, or failure of any public service supply. Host Apartments will not be held responsible for any death or personal injury incurred during any stay at the property save insofar as the same arose through any act or omission by Host Apartments.
It is recommended that personal insurance be taken out against cancellation, loss of goods. It is further strongly advised that personal accident and medical insurance is also taken out.
All complaints must be notified to Host Apartments as soon as reasonably practicable, as Host Apartments may be required to carry out an on-the-spot investigation and if necessary, request the Owner to take remedial action. Should you have a complaint, please allow Host Apartments or the Owners the opportunity to put matters right during the Rental Period.
Privacy and Data Protection
Host Apartments takes the Guest’s privacy and confidentiality seriously. Host Apartments collects information necessary to process the Guest’s booking. Host Apartments will try to keep the Guest’s data up-to-date and accurate but Host Apartments provides no warranty or guarantee and bear no liability to the Guest in the event that any data transmission over the internet is not completely accurate or secure. Host Apartments may use the Guest’s information to help improve Host Apartments’ website and Host Apartments’ service, to personalise the types of information the Guest’s receive from us, as well as for internal statistical, marketing and administrative reasons. Host Apartments does not share this information with outside parties except to the extent necessary to process the Guest’s booking. By using this website and supplying Host Apartments with the Guest’s information, the Guest consents to use by Host Apartments of the Guest’s information as described above.
Authority to Sign
The person who places the booking certifies that he or she is authorised to agree the Terms and Conditions on behalf of all persons being booked for, including those substituted or included at a later date, and that all these shall likewise observed the Terms and Conditions. He or she agrees to take responsibility for the party occupying the property. In this sense, references to the Guest apply to all the occupants of the property.
By placing a booking, the Guest is deemed to have accepted these Terms and Conditions. Payment of the full charge also indicates acceptance of these terms and conditions.